Colorado’s child abuse hotline will not change policy to accept tips via text, email, Facebook or any other social media, based on recommendations from a statewide task force that reviewed the 4-year-old hotline system.

The review came after an internal memo a year ago raised concerns that the child welfare division was letting texts, social media tips and emails slip through the cracks.

The group of state and county leaders discussed the memo in January, February and April, then revisited the issue this month after media reports publicly revealed the memo and disclosed that more than 100 emails alleging abuse and neglect sat in a black-hole inbox that went unchecked for four years.

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